Our return policy covers you for 100 days. For your return to be eligible for a refund or exchange, the item/s in question must be:

  1. Returned within 100 days of delivery, and;
  2. Not used or damaged in any way, and;
  3. The item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
  4. Returned with an invoice, receipt, or proof of purchase.

Lodging a Return

To return your item/s, submit your return request to sa***@he****.au Once your return request has been assessed, you will receive an email to notify you of the approval or rejection of the request. If your request has been approved, instructions to return the item/s to us will be available in that email.

Shipping Returned Item/s

You will be responsible for paying your own shipping costs for returning approved item/s.

We strongly recommend using a traceable shipping service that provides a tracking number and purchasing postal insurance. We don’t guarantee that we will receive your returned item and we do not accept liability for any item/s lost or damaged during transit to our office. We will not offer a refund, exchange or replacement for any item/s lost or damaged during transit to our office.

Depending on where you live and which postal service you use, the time it takes for us to receive your returned item/s will vary. As a guide, it may take approximately 10 business days for us to receive and process your returned item/s and contact you.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Shipping charges are non-refundable. The refundable amount will be the total amount originally paid excluding original shipping charges.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, kindly check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sa***@he****.au

Exchanges (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. Items received as an exchange from the original purchase cannot be returned are not entitled to a new returns periods of 100 days.

  • If the purchase price of your return is equivalent to the price of the new item, the new item will be dispatched within 7 business days.
  • If the purchase price of your return is higher than the price of the new item, we will refund the difference to your original method of payment, and your new item will be dispatched within 7 business days.
  • If the purchase price of your return is lower than the price of the new item, we will be in contact with you by email to request payment for the additional amount. The new items will be dispatched within 7 business days of receipt of payment.